1130 Silverado Ave. McKinleyville, CA ˜ (530) 598-8421 ˜ brian@brianparodi.com

Information Systems Specialist

20 years experience researching, implementing and supporting server/workstation/networking infrastructures across multiple platforms and hardware/software environments. Proven diagnostic and resolution abilities with attention to detail and ability to work in fast paced environment individually or as part of team.

Technical Expertise

Operating Systems: Windows Server NT/2000/2003/2008/2012/SBS ▪ Windows 3.11/95/98/XP/7/8/10 ▪ Cisco IOS ▪ UNIX ▪ Linux ▪ MAC ▪ OSX ▪ Android

Software: Active Directory ▪ Group Policy ▪ Microsoft Exchange/Outlook 2003/2010/2013 ▪ MS Office XP/03/07/2010/2013 ▪ IIS ▪ WSUS ▪ Anti-virus Server & Client Administration ▪ Remote Client Management ▪ RDP ▪ Citrix Server & Client ▪ Windows Terminal Services ▪ Various Imaging Applications ▪ Apache ▪ WordPress

Hardware: Servers (HP, Dell, Others) ▪ Routers ▪ Switches ▪ Laptops & Workstations (HP, Dell, Gateway, Others) ▪ VoIP ▪ RAID ▪ SCSI ▪ iSCSI ▪ NAS ▪ CAT5 Cabling  ▪ Network Printers and many other peripherals

Networks/Protocols: LAN/WAN ▪ TCP/IP ▪ DNS ▪ DHCP ▪ SMTP ▪ SFTP ▪ FTP ▪ WiFi 802.*  ▪ Secure Shell ▪ SSL ▪ Ethernet ▪ VPN  ▪ HTML

Professional Experience

Court Technology Specialist
12/2016 – Present

Superior Court of California, County of Humboldt – Eureka, CA

Provide technical support of network, computer, and office automation systems using a variety of software, and specialized court specific applications and tools.

  • Install, configure, and troubleshoot computers, servers, printers, monitors, telecommunications equipment, network equipment, and software including: court, county, state, or federally provided operating systems and software;
  • Provide technical support and train court users on hardware and software.
  • Troubleshoot operating systems, servers, network devices, personal computers, systems hardware, software, printers, telecommunications, and other peripheral equipment.
  • Assist Information Technology Manager in research and analysis of court automation procedures and computer systems.
  • Participate in feasibility studies regarding new or existing applications.
  • Prepare a variety of periodic reports as assigned.
  • Oversee the purchasing of supplies and monitor the inventory of fixed assets by maintaining inventory control logs and records for court software and equipment.

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IT Systems Administrator / IT Technician
03/2016 – 09/2016

County of Humboldt IT Department – Eureka, CA

Provided all levels of support to a multi-departmental user community of 1200 employees.

  • Installed, configured, and maintained servers. Monitored servers and auxiliary devices for performance and security.
  • Answered help-desk calls as primary point of contact. Troubleshot operating problems with computer hardware and software for user staff; provided technical assistance by telephone, remote control software, and at the user’s desk as appropriate for the situation. Documented issues in call-tracking software (HEAT).
  • Maintained call-tracking of help-desk calls for users via telephone, e-mails and other methods.
  • Implemented, tested, configured, maintained, and supported computer systems, applications software, hardware and associated components and peripheral devices including network printers, equipment scanners and related equipment.
  • Trained user staff on computer usage; arranged for training on a variety of systems. Developed training materials, including tutorials, documentation and instructional manual for system use.
  • Recycled out of service equipment in accordance with applicable EPA standards.
  • Assisted Applications Staff with operability to ensure optimal functionality and up-time.

Information Systems Specialist III
04/2004 – 06/2010

Siskiyou County Public Health & Community Development Department – Yreka, CA
Siskiyou County Behavioral Health Department – Yreka, CA

Provided all levels of support to a Windows Active Directory user community of 200 employees. Analyzed, investigated, and resolved support issues; improved and modified systems; provided training and instruction. Coordinated with local, state, and federal agencies on a wide range of systems to ensure integration and compliance. Managed all switches and routers. Purchased, installed, setup, and managed network printing.

  • Converted Novell Network Server and Novell client machines to a full Active Directory Domain and Windows XP Professional Workstation network environment.
  • Deployed reliable site-wide surge protection and backup power solution for all servers, switches, routers, and desktop workstations. The resulting stable electrical current dramatically improved performance on the VoIP network.
  • Consolidated windows servers and domain services into a unified Active Directory Solution
  • Researched and implemented a comprehensive server and data backup solution incorporating off-site backup storage.
  • Established a workstation imaging solution using Symantec Ghost which vastly increased the speed of new workstation rollout and current workstation replacement upon OS corruption or hardware failure.
  • Worked extensively with the Bioterrorism and Emergency Preparedness Programs both in and out of a traditional IT role. I installed trailer securing systems, moved equipment/supplies, and even helped rescue a stranded emergency supply trailer during a major flood storm. I also obtained ICS certification training up to level 400 and became a licensed HAM Operator.
  • Using special grant money, I outfitted both our Emergency Operations Center and our Alternate Emergency Operations Center with identical computer networks consisting of laptops, printers, faxes, and wireless connectivity and monitoring hardware/software.
  • Outfitted our Departmental Operations Center with a network of latops, printers, and satellite television.
  • Established secure wireless access points to our network and the internet for entire building.
  • Participated in The Siskiyou County Telecommunications Group which was responsible for researching alternate Telecommunications solutions for the county.
  • Researched and implemented a paperless replacement solution for our Food Inspection program using Tablet PC’s and portable field printers. This solution eliminated the production of excess paper both for inspections and for Inspector time tracking. This also allowed me to implement a streamlined process for posting the restaurant inspections on our website.
  • Planned and relocated entire Personal Health network, (including desktop machines, printers, networking hardware, and all other computer accessories,) to new building location in less than 24hrs.
  • Upgraded remote WIC clinics from old dump terminal connections to a Remote Access Solution utilizing a combination of automatic dial-up routers and wireless routers. This provided much needed wireless access to the State’s ISIS system at the off-site facilities as most of the facilities used at the outlying clinics are not managed or owned by the county and have outdated and unreliable cabling. This required a high level of cooperation between myself, the state, and our outsourced Central IT staff.
  • Migrated all user and machine accounts over to new all-county Active Directory tree and domain with minimal user disturbance with little to no impact on employee productivity.
  • Researched, purchased, and implemented remote management system to quickly and efficiently manage all desktop and server machines. This resulted in greatly increased response and resolution times as well as proper triage of issues.
  • Worked with Voice over IP vendor to establish tools and access for myself and the other ISS specialist to efficiently mange the VoIP system
  • Worked with HVAC equipment vendor and local HVAC companies to install a reliable climate control system for server room.

Network Consultant
08/2004 – 07/2008

Siskiyou Family Healthcare – Yreka, CA

Provided all levels of support to a non-profit healthcare clinic. Configured and administered Cisco switches to efficiently manage network/server traffic. Installed and maintained Microsoft Windows Small Business Server with Microsoft Exchange. Installed and maintained network printers.

  • Configured Cisco switch to handle incoming/outgoing traffic for proprietary Health Information Management System
  • Configured Cisco Switch to allow VPN access for management and key employees.

Deep Level Senior Support Agent
01/2001 – 05/2003

Agilent Technologies – Roseville, CA

Provided Deep Level support to a worldwide user community of 35,000 during regular business hours, after-hours, and on-call. Project Management responsibilities consisted of agent training and process documentation to increase resolution efficiency. Resolved all windows PC issues (desktop and laptop). Installed/Repaired OS and software applications. Diagnosed hardware issues and implemented upgrades or repairs. Re-imaged (ghost) machines as necessary. Coordinated collection and redistribution of laptop and desktop machines. Performed daily LAN backups of Novell Server and AS/400 server. Diagnosed and resolved LAN connectivity issues. Performed user, share, and security management on the domain. Migrated users from old OS’s to Windows 2000. Documented all incidents. Evaluated machines for usability / reclaim usable parts. Configured machines for users in a development and manufacturing environment. Consulted and assisted training department.

  • Volunteered to become a key agent in Agilent’s “Follow the Sun” 24/7 support structure.
  • Championed the local computer re-use program for the Agilent Folsom Office.

HelpDesk Specialist
10/2000 – 01/2001

Objective Systems Integrators – Folsom, CA

Responsible for receiving and coordinating all incoming requests to our IT Solution Center via phone, email and web. Used strong customer service skills to handle all requests in a timely and friendly manner and accurately document their requests using case tracking system. Used in-depth knowledge of all Microsoft Office products, Netscape, e-mail, ftp, and other business applications across Windows95, 98, NT, UNIX, and MAC platforms. Used troubleshooting skills to analyze and extract the actual problem from user input and execute the correct solution and/or escalation. Diagnosed and repaired laptop machines for mobile employees. Analyzed and solved network connectivity issues and OS malfunctions. Backed up information to recordable media as necessary.

Tier I Technical Support Representative
11/1999 – 10/2000

Earthlink Network, Inc. – Sacramento, CA

Administered telephone and email technical support for customers of Earthlink Internet Service using customer service systems, internet access verifications systems, and problem resolution skills. Monitored team performance and instructed/trained team members.

Network and Database Administrator
04/1996 – 10/1999

Humboldt County Treasurer-Tax Collector’s Office – Eureka, CA

Installed and maintained a LAN running Windows NT 4.0 Server and Workstation. Created, re-designed, converted, and maintained existing Access databases. Installed, upgraded, analyzed, and repaired software/hardware. Assisted users in all aspects of computer operation and software applications. Maintained office web site. Analyzed and evaluated existing systems and proposed changes. Ensured backup system functionality. Researched and purchased software/hardware.

  • Converted entire Humboldt County Treasurer-Tax Collector Office network from Novell Server with Win 3.11 Workstations to Windows NT 4.0 Server and Workstations.
  • Designed and implemented database to catalogue and print legal descriptions of land parcels within Humboldt County.
  • Created web presence for the Treasurer-Tax Collector of Humboldt County.

Information Systems Technician
10/1998 – 08/1999

Humboldt County Department of Mental Health, Eureka, CA

Installed, upgraded, and troubleshot software/hardware. Performed hardware and software upgrades and repairs on workstations. Instructed in the creation and delivery of PowerPoint presentations. Assisted in the creation of newsletters using MS Publisher. Installed network cabling.

Education

Humboldt State University – Arcata, CA
Fall 1992 – Fall 1997

Pursued Bachelor of Science Degree

Major: CIS – Computer Information Systems

Activities: HSU AUP (Appropriate Computer Use Policy) Committee; KRFH – Student Radio Station.

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